Module: TechnicalSupportReplayCriteria

Defined in:

app/constants/technical_support_replay_criteria.rb

Overview

Shared eligibility contract for automatic Technical Support case replays.

Constant Summary

CASE_TYPE =

Support Case type included in the replay corpus.

'Tech'

CLOSED_STATE =

Terminal Support Case state required for a verified replay outcome.

'closed'

LOOKBACK =

Rolling history retained for automatic case selection and embedding repair.

3.months

CLOSED_REASONS =

Closure reasons that indicate a concrete troubleshooting outcome.

[
  'Problem fixed',
  'Stat defaults changed',
  'Damage Repaired Warranty',
  'Damage Repaired Non-Warranty'
].freeze