Class: SupportMailer

Inherits:
InternalNotificationMailer show all
Defined in:
app/mailers/support_mailer.rb

Overview

Customer-service / comms: smart service, warranty, voicemail, praise.

Extracted from the former InternalMailer god object.

See Also:

  • InternalNotificationMailer
  • doc/tasks/202606131218_INTERNAL_MAILER_DECOMPOSITIONdoc/tasks/202606131218_INTERNAL_MAILER_DECOMPOSITION.md

Instance Method Summary collapse

Methods inherited from InternalNotificationMailer

#default_url_options

Methods included from SendgridSmtpApi::InternalMailerHeaders

#mail

Methods inherited from ApplicationMailer

#null_mail

Instance Method Details

#praise_email(praise) ⇒ Object 



9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
 
# File 'app/mailers/support_mailer.rb', line 9

def praise_email(praise)
  if praise.image&.stored? && (img = praise.image)
    file_name = img.name || praise.headline.parameterize
    mime_type = praise.image_mime_type || img.mime_type
    ext = Mime::Type.lookup(mime_type)&.symbol&.to_s
    if ext
      file_name = "#{file_name}.#{ext}"
      if /^image/.match?(img.mime_type) # Inline it
        attachments.inline[file_name] = img.data
      else
        attachments[file_name] = img.data
      end
    end
  else
    attachments.inline['be-radiant.png'] = Rails.public_path.join('images/mailer/be-radiant-logo.png').read
  end

  @sender = praise.originating_employee_record.try(:party)
  @sender ||= praise.creator
  from_email = @sender.try(:email_with_name) || 'Julia Billen <jbillen@warmlyyours.com>'
  @praise = praise
  @recipients = praise.employee_records.select { |er| er.try(:party) }
  recipient_names = @recipients.map { |r| r.try(:full_name) }.join(',')
  recipient_names = 'WarmlyYours Staff' if recipient_names.blank?
  to_email = @recipients.filter_map { |r| r.try(:employee).try(:email).presence }.join(',')
  cc_email = @praise.notify_staff? ? 'staff@warmlyyours.com' : 'jbillen@warmlyyours.com'
  # Broadcast praises (e.g. Monday Motivation) carry no individual
  # appraisals — promote the staff list to `to:` so the message is
  # well-formed and actually delivers.
  to_email = cc_email if to_email.blank?

  mail(from: from_email,
       to: to_email,
       cc: (cc_email if cc_email != to_email),
       subject: "A new praise for #{recipient_names}")
end

#service_warranty_claim(support_case) ⇒ Object 



62
63
64
65
66
67
68
 
# File 'app/mailers/support_mailer.rb', line 62

def service_warranty_claim(support_case)
  @support_case = support_case
  mail(from: 'Heatwave Team <heatwaveteam@warmlyyours.com>',
       cc: 'epasek@warmlyyours.com;srosenbaum@warmlyyours.com;rmatejacabello@warmlyyours.com',
       to: 'heatwaveteam@warmlyyours.com',
       subject: "Warranty Claim Service order needs to be manually closed: #{support_case.case_number}")
end

#smart_service_confirmed_notification(support_case) ⇒ Object 



55
56
57
58
59
60
 
# File 'app/mailers/support_mailer.rb', line 55

def smart_service_confirmed_notification(support_case)
  @support_case = support_case
  mail(from: 'Heatwave Team <heatwaveteam@warmlyyours.com>',
       to: 'serviceordernotifications@warmlyyours.com',
       subject: "New SmartService Confirmed: #{support_case.case_number}")
end

#smart_service_requested_notification(support_case) ⇒ Object 



46
47
48
49
50
51
52
53
 
# File 'app/mailers/support_mailer.rb', line 46

def smart_service_requested_notification(support_case)
  return null_mail if support_case.nil?

  @support_case = support_case
  mail(from: 'Heatwave Team <heatwaveteam@warmlyyours.com>',
       to: 'epasek@warmlyyours.com;srosenbaum@warmlyyours.com;jbillen@warmlyyours.com',
       subject: "New SmartService Requested: #{support_case.case_number}")
end

#voicemail_notification(call_record) ⇒ Object 



70
71
72
73
74
75
76
77
78
79
80
81
82
83
 
# File 'app/mailers/support_mailer.rb', line 70

def voicemail_notification(call_record)
  @call_record = call_record
  @employee = call_record.destination_party if call_record.destination_party.is_a?(Employee)
  return null_mail if @employee&.email.blank?

  @caller_label = call_record.origin_name.presence ||
                  call_record.origin_number.presence ||
                  'Unknown caller'
  @call_record_url = call_record_url(call_record, host: CRM_HOSTNAME, protocol: 'https')

  mail(from: 'Heatwave Team <heatwaveteam@warmlyyours.com>',
       to: @employee.email,
       subject: "New voicemail from #{@caller_label}")
end