Class: Shipping::ShipengineBase

Inherits:
Base
  • Object
show all
Defined in:
app/services/shipping/shipengine_base.rb

Overview

Base service class wrapping the ShipEngine HTTP API for rate quoting,
label generation, voiding, and tracking. Concrete carriers (UPS, FedEx,
USPS, etc.) subclass this and override service_code_map / carrier hooks.

Several method names (get_hash, is?) and the per-method ABC/length
metrics here exceed the project's general thresholds. They are kept on
purpose because the names are part of the public surface used by
subclasses, presenters, and tests, and the request/response builders
are deliberately written as flat construction blocks for readability.
rubocop:disable Metrics/ClassLength, Metrics/AbcSize, Metrics/CyclomaticComplexity, Metrics/PerceivedComplexity

Constant Summary collapse

RATES_TIMEOUT_MS =

Rates use a shorter timeout (fail fast) while labels/void/tracking keep
the full 60 s window — handled transparently by rates_timeout: in the gem.

20_000
MAX_LABEL_REFERENCE_LENGTH =

Maximum label reference length.

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CDN_DOWNLOAD_TIMEOUTS =

Connect / read timeouts for ShipEngine CDN downloads. Without them Faraday
waits forever on a stalled CDN socket — hanging the whole label flow (and,
since downloads run on Heatwave::Parallel threads, never resolving the
join). With them a stall raises Faraday::TimeoutError, which is in
Heatwave::FaradayRetry::EXCEPTIONS, so the :retry middleware on
cdn_connection retries it.

{ open_timeout: 5, timeout: 20 }.freeze

Instance Attribute Summary

Attributes inherited from Base

#address, #address2, #address3, #address_residential, #attention_name, #billing_account, #billing_country, #billing_zip, #ci_comments, #city, #close_report_only, #cod_amount, #cod_collection_type, #company, #country, #currency_code, #data, #debug, #declared_value, #delivery_instructions, #delivery_total_value, #description, #discount_price, #dropoff_type, #email, #eta, #export_reason, #freight_class, #freightquote_authorization_url, #freightquote_client_id, #freightquote_client_secret, #freightquote_customer_code, #freightquote_events_url, #freightquote_rating_url, #freightquote_shipping_url, #freightquote_voiding_url, #handling_instructions, #has_loading_dock, #image_type, #include_first_class_mail_options, #insured_value, #is_construction_site, #is_trade_show, #label_type, #last_request_payload, #last_request_quote_id, #last_response_payload, #limited_access, #line_items, #master_tracking_number, #measure_height, #measure_length, #measure_units, #measure_width, #media_mail, #multiple_piece_shipping, #negotiated_rates, #package, #package_count, #package_sequence_number, #package_total, #packages, #packaging_type, #paperless, #pay_type, #phone, #pickup_datetime, #pickup_instructions, #plain_response, #price, #rate_data, #reference_number_1, #reference_number_2, #reference_number_3, #reference_number_code_1, #reference_number_code_2, #required, #requires_appointment, #requires_inside_delivery, #requires_liftgate, #response, #response_headers, #response_status, #return_to_address, #return_to_address2, #return_to_address3, #return_to_address_residential, #return_to_attention_name, #return_to_city, #return_to_company, #return_to_country, #return_to_email, #return_to_has_loading_dock, #return_to_is_construction_site, #return_to_is_trade_show, #return_to_limited_access, #return_to_name, #return_to_phone, #return_to_requires_appointment, #return_to_requires_inside_delivery, #return_to_requires_liftgate, #return_to_state, #return_to_zip, #rl_carriers_api_key, #rl_carriers_shipping_url, #saturday_delivery, #sender_address, #sender_address2, #sender_address3, #sender_address_residential, #sender_attention_name, #sender_city, #sender_company, #sender_country, #sender_email, #sender_has_loading_dock, #sender_is_construction_site, #sender_is_trade_show, #sender_limited_access, #sender_name, #sender_phone, #sender_requires_appointment, #sender_requires_inside_delivery, #sender_requires_liftgate, #sender_state, #sender_tax_identification_number, #sender_zip, #service_code, #service_type, #services, #ship_date, #shipengine_api_key, #shipengine_canadapost_account_id, #shipengine_canadapost_parent_account_number, #shipengine_canpar_account_id, #shipengine_dhl_express_account_id, #shipengine_fed_ex_account_id, #shipengine_fed_ex_ca_account_id, #shipengine_purolator_account_id, #shipengine_ups_account_id, #shipengine_ups_ca_account_id, #shipengine_usps_account_id, #shipper_address, #shipper_address2, #shipper_address3, #shipper_address_residential, #shipper_attention_name, #shipper_city, #shipper_company, #shipper_country, #shipper_email, #shipper_has_loading_dock, #shipper_is_construction_site, #shipper_is_trade_show, #shipper_limited_access, #shipper_name, #shipper_phone, #shipper_requires_appointment, #shipper_requires_inside_delivery, #shipper_requires_liftgate, #shipper_state, #shipper_zip, #signature_confirmation, #skip_png_download, #skip_rate_test, #special_instructions, #state, #tax_identification_number, #time_in_transit, #total_shipment_weight, #transaction_type, #weight, #weight_units, #zip

Class Method Summary collapse

Instance Method Summary collapse

Methods inherited from Base

#fedex, #initialize, #purolator, state_from_zip, #ups, #ups_freight

Constructor Details

This class inherits a constructor from Shipping::Base

Class Method Details

.cdn_connection ⇒ Object

Faraday connection for ShipEngine CDN downloads. The :retry middleware
provides the backoff/retry on transient transport failures (3 tries /
4**n) that the Retryable wrappers in #download_ci_pdf /
#download_package_label used to. :raise_error (kept) makes 4xx/5xx raise
— an expired/forbidden CDN URL must not write its HTML/JSON error page into
the label/CI Tempfile. Those ServerError/ClientError are NOT in the retry
set, matching the prior exception-only Retryable behavior; only timeouts
and connection failures are retried.



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# File 'app/services/shipping/shipengine_base.rb', line 635

def self.cdn_connection
  Faraday.new(request: CDN_DOWNLOAD_TIMEOUTS) do |f|
    f.request :retry, **Heatwave::FaradayRetry.options(tries: 3, base: 4, methods: %i[get])
    f.response :raise_error
    f.adapter Faraday.default_adapter
  end
end

.cdn_fetch(url) ⇒ Object

Network seam for #download_url_to_string. Exposed as a class method so
tests can stub it via Shipping::ShipengineBase.stub(:cdn_fetch, …)
without needing access to each shipper instance — Minitest's built-in
Object#stub only patches singleton methods, so instance-method stubs
would require any_instance-style mocking which the project doesn't use.

:raise_error makes 4xx/5xx raise instead of returning the body —
otherwise an expired/forbidden CDN URL writes its HTML/JSON error page
straight into the label/CI Tempfile and silently corrupts the file.



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# File 'app/services/shipping/shipengine_base.rb', line 623

def self.cdn_fetch(url)
  cdn_connection.get(url).body
end

Instance Method Details

#find_rates(logger = nil) ⇒ Object 



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# File 'app/services/shipping/shipengine_base.rb', line 34

def find_rates(logger = nil)
  logger ||= Rails.logger

  @required = %i[shipengine_api_key zip country sender_state sender_zip sender_country packages]

  @country ||= 'US'
  @sender_country ||= 'US'

  rate_options = get_rate_options_hash()
  logger.debug { "Shipping #{carrier} find_rates request destination_zip=#{@zip} destination_country=#{@country}" }
  res = []
  ErrorReporting.scoped({ rate_options: }) do
    # Shipengine has a badly designed set of rate endpoints with different params setup, depending on if you
    # have a fully qualified address, so let's figure that all out in call_appropriate_shipengine_rates_endpoint
    res = call_appropriate_shipengine_rates_endpoint(rate_options)
  end
  rate_count = res.is_a?(Array) ? res.size : res.dig(:rate_response, :rates)&.size
  logger.debug { "Shipping #{carrier} find_rates response rate_count=#{rate_count}" }

  rate_estimates = []

  rate_hash_arr = if res.is_a?(Array)
                    res
                  else
                    res.dig(:rate_response, :rates)
                  end
  rate_hash_arr.each do |rate_hash|
    service_code = rate_hash[:service_code]
    service_code_hash = service_code_map.find { |h| h[:service_code] == service_code } || {}
    hw_service_code = service_code_hash[:hw_service_code]
    service_name = service_code_hash[:name]
    package_type = rate_hash[:package_type]
    hw_package_type = nil

    # determine if we use flat rate packaging to filter results
    # by default we do NOT use flat rate package types unless 1) it's USPS or CanadaPost and 2) we have a flat rate package map defined and 3) we only have a single flat rate package type used
    is_postal_carrier = %w[Usps Canadapost].include?(carrier)
    flat_rate_package_type_map_defined = self.class.method_defined?(:flat_rate_package_type_map) || self.class.private_method_defined?(:flat_rate_package_type_map)
    one_and_only_one_flat_rate_package_type_requested = @packages.any? && @packages.all? { |p| p.flat_rate_package_type.present? } && @packages.map(&:flat_rate_package_type).uniq.compact.size == 1
    use_package_type = is_postal_carrier && flat_rate_package_type_map_defined && one_and_only_one_flat_rate_package_type_requested
    if use_package_type
      package_type_hash = flat_rate_package_type_map.find { |h| h[:package_type] == package_type } || {}
      hw_package_type = package_type_hash[:hw_package_type]
    end
    transportation_charges = rate_hash.dig(:shipping_amount, :amount).to_f
    service_options_charges = rate_hash.dig(:other_amount, :amount).to_f + rate_hash.dig(:insurance_amount, :amount).to_f + rate_hash.dig(:confirmation_amount, :amount).to_f
    price = transportation_charges + service_options_charges
    currency = rate_hash.dig(:shipping_amount, :currency)&.upcase
    next unless price && currency && service_code && hw_service_code
    next unless (package_type.nil? || package_type == 'package') || (use_package_type && hw_package_type.present? && hw_package_type == @packages.first.flat_rate_package_type)
    next if service_code == 'First' && @include_first_class_mail_options != true

    # We need to deal with when sender_country currency is different from the currency returned by ShipEngine, for e.g. DhlExpress Canada because it is a US based import account returning USD costs but we need it in CAD
    currency_res = convert_currency_if_necessary(sender_country:, currency:, costs: [price, transportation_charges, service_options_charges])
    price, transportation_charges, service_options_charges = currency_res[:converted_costs]
    new_currency = currency_res[:new_currency]

    estimate = {}
    estimate[:carrier] = carrier
    estimate[:service_name] = service_name
    estimate[:service_code] = hw_service_code
    estimate[:hw_package_type] = hw_package_type
    estimate[:price] = price
    estimate[:total_charges] = price
    estimate[:transportation_charges] = transportation_charges
    estimate[:service_options_charges] = service_options_charges
    estimate[:insured_value] = @insured_value # get_total_insured_value.to_f.round(2)
    estimate[:currency] = new_currency
    estimate[:rate_data] = rate_hash[:rate_data] || {}
    # Store delivery date info from ShipEngine response
    estimate[:rate_data][:delivery_days] = rate_hash[:delivery_days] if rate_hash[:delivery_days].present?
    estimate[:rate_data][:estimated_delivery_date] = rate_hash[:estimated_delivery_date] if rate_hash[:estimated_delivery_date].present?
    estimate[:rate_data][:days_in_transit] = rate_hash[:delivery_days] if rate_hash[:delivery_days].present?
    # allows for things like estimate.service_code
    def estimate.method_missing(name, *args)
      key?(name) ? self[name] : super
    end

    def estimate.respond_to_missing?(name, include_private = false)
      key?(name) || super
    end
    # logger.info "!!!ups find_rates estimate: #{estimate.inspect}"
    rate_estimates << estimate
  end

  successful = true
  msg = ''
  if rate_estimates.empty?
    successful = false
    msg = 'No shipping rates could be found for the destination address' if msg.blank?
  end

  response = {}
  response[:success] = successful
  response[:message] = "#{carrier}: #{msg}" if msg.present?
  response[:request] = rate_options.inspect
  response[:xml] = ''
  response[:rates] = rate_estimates

  # allows for things like fedex.success?
  def response.method_missing(name, *args)
    key?(name) ? self[name] : super
  end

  def response.respond_to_missing?(name, include_private = false)
    key?(name) || super
  end

  # logger.info "Shipping UPS find_rates response:\n#{response.inspect}"

  response

  # rescue
  # raise ShippingError, get_error
end

#get_separate_labels_per_package_from_label_pdf_url(label_url) ⇒ Object 



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# File 'app/services/shipping/shipengine_base.rb', line 449

def get_separate_labels_per_package_from_label_pdf_url(label_url)
  # Annoyingly Shipengine Canpar gets the label as a single presumably multi-page asset.
  # Splitting is delegated to Pdf::Utility::PageSplitter to follow our convention.
  Pdf::Utility::PageSplitter.split_from_url(label_url)
end

#label(return_label = false, logger = nil) ⇒ Object

-- positional signature shared across all Shipping::* carriers



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# File 'app/services/shipping/shipengine_base.rb', line 151

def label(return_label = false, logger = nil)
  logger ||= Rails.logger

  @required = %i[
    shipengine_api_key
    phone company address city state zip
    sender_phone sender_email sender_company sender_address sender_city sender_state sender_zip
    packages service_code insured_value
  ]
  @required << :billing_account if %w[bill_third_party freight_collect].include?(@pay_type)
  @required.push(:billing_zip, :billing_country) if @pay_type == 'bill_third_party'

  @country ||= 'US'
  @sender_country ||= 'US'

  service_code_hash = service_code_map.find { |h| h[:hw_service_code] == @service_code } || {}
  # deal with transitional back and forth to match service codes
  se_service_code = service_code_hash[:service_code]
  if se_service_code.nil?
    service_code_hash = service_code_map.find { |h| h[:hw_service_code] == @service_code.split('SHIPENGINE_').last } || {}
    se_service_code = service_code_hash[:service_code]
  end
  if se_service_code.nil?
    service_code_hash = service_code_map.find { |h| h[:hw_service_code] == "SHIPENGINE_#{@service_code}" } || {}
    se_service_code = service_code_hash[:service_code]
  end

  if se_service_code.nil?
    # no match
    raise ShippingError, 'Cannot generate shipment no service_code found, please HOLD order and refresh shipping rates/methods'
  end

  # per our convention in WY_Shipping:
  # shipper.reference_number_1 = "#{sales_order_number}" # This corresponds to INV, use the Zoro Sales Order number, if any
  # shipper.reference_number_2 = "#{customer_order_number}" # This corresponds to REF, this is the Zoro Customer Order Number
  # shipper.reference_number_3 = "#{delivery.order.po_number.to_s.gsub(/\P{ASCII}/u, '')[0..char_limit]}" #  This corresponds to PO, Zoro PO number here

  # AND per https://www.shipengine.com/docs/labels/messages/ FedEx uses this scheme:
  # "label_messages": {
  #   "reference1": "customer reference number 1", # REF
  #   "reference2": "invoice number 1", # INV
  #   "reference3": "purchase order number 1" # PO
  # }

  # So remap to get it right:
  label_options = get_label_options_hash(, se_service_code, reference_number_array, return_label: return_label, paperless: @paperless)

  # Stash the request BEFORE the call so a failed label (which raises out of
  # get_label) still shows up in the Shipping API Log — the error path reads
  # `last_request_payload` (attr_reader), which was otherwise nil, leaving
  # REQUEST blank.
  @last_request_payload = label_options

  logger.debug { "Shipping #{carrier} label request" }

  res = get_label(label_options)

  logger.debug { "Shipping #{carrier} label response label_id=#{res&.dig(:label_id)} status=#{res&.dig(:status)}" }

  # {
  #   "label_id": "se-7764944",
  #   "status": "completed",
  #   "shipment_id": "se-21748537",
  #   "ship_date": "2020-04-17T00:00:00Z",
  #   "created_at": "2020-04-17T16:22:20.9879673Z",
  #   "shipment_cost": {
  #     "currency": "usd",
  #     "amount": 10.1900
  #   },
  #   "insurance_cost": {
  #     "currency": "usd",
  #     "amount": 0.0
  #   },
  #   "charge_event": "carrier_default",
  #   "tracking_number": "9405511899564088683810",
  #   "is_return_label": false,
  #   "rma_number": null,
  #   "is_international": false,
  #   "batch_id": "",
  #   "carrier_id": "se-169349",
  #   "service_code": "usps_priority_mail",
  #   "package_code": "package",
  #   "voided": false,
  #   "voided_at": null,
  #   "label_format": "pdf",
  #   "label_layout": "4x6",
  #   "trackable": true,
  #   "label_image_id": null,
  #   "carrier_code": "stamps_com",
  #   "tracking_status": "in_transit",
  #   "label_download": {
  #     "pdf": "https://api.shipengine.com/v1/downloads/10/XNGDhq7uZ0CAEt5LOnCxIg/label-7764944.pdf",
  #     "png": "https://api.shipengine.com/v1/downloads/10/XNGDhq7uZ0CAEt5LOnCxIg/label-7764944.png",
  #     "zpl": "https://api.shipengine.com/v1/downloads/10/XNGDhq7uZ0CAEt5LOnCxIg/label-7764944.zpl",
  #     "href": "https://api.shipengine.com/v1/downloads/10/XNGDhq7uZ0CAEt5LOnCxIg/label-7764944.pdf"
  #   },
  #   "form_download": null,
  #   "insurance_claim": null,
  #   "packages": [
  #     {
  #       "package_code": "package",
  #       "weight": {
  #         "value": 20.00,
  #         "unit": "ounce"
  #       },
  #       "dimensions": {
  #         "unit": "inch",
  #         "length": 0.0,
  #         "width": 0.0,
  #         "height": 0.0
  #       },
  #       "insured_value": {
  #         "currency": "usd",
  #         "amount": 0.00
  #       },
  #       "tracking_number": "9405511899564088683810",
  #       "label_messages": {
  #         "reference1": null,
  #         "reference2": null,
  #         "reference3": null
  #       },
  #       "external_package_id": null
  #     }
  #   ]
  # }

  # A response "completes" when there's a usable artifact for the
  # customer to drop off — either a printable label (`label_download`)
  # or a paperless QR/barcode with a non-empty `href`
  # (`paperless_download.href`). Per ShipEngine's spec the
  # `paperless_download` field is nullable, so we check for a
  # populated `href` rather than mere object presence (an empty/null
  # `href` means the carrier didn't issue a usable paperless asset
  # even when display_scheme: 'label_and_paperless' was accepted).
  if res[:status] == 'completed' && res[:label_id].present? && res[:shipment_cost].present? && res[:insurance_cost].present? && res[:tracking_number].present? && res[:packages].any? &&
     (res[:label_download].present? || res.dig(:paperless_download, :href).present? ||
      res[:packages].all? { |p| p[:label_download].present? || p.dig(:paperless_download, :href).present? })
    total_price = format('%.2f', res[:shipment_cost][:amount].to_f + res[:insurance_cost][:amount].to_f)
    currency = res[:shipment_cost][:currency].upcase

    # We need to deal with when sender_country currency is different from the currency returned by ShipEngine, for e.g. DhlExpress Canada because it is a US based import account returning USD costs but we need it in CAD
    currency_res = convert_currency_if_necessary(sender_country: @sender_country, currency:, costs: [total_price.to_f])
    total_price = currency_res[:converted_costs].first

    response_array = []

    # Download the commercial invoice (when present) and the package labels
    # concurrently — each task runs on its own Rails-executor-wrapped thread
    # (see Heatwave::Parallel).
    ci_task = (-> { download_ci_pdf(res[:form_download][:href]) } if res[:form_download])

    # Shipment-level paperless: some carriers (USPS Label Broker, typically)
    # emit a single `paperless_download` covering the whole MPS instead of
    # one per package. Download it in parallel with the labels/CI.
    shipment_paperless_task = (-> { download_paperless_qr(res[:paperless_download]) } if res.dig(:paperless_download, :href).present?)

    ci = nil
    shipment_paperless = nil
    label_image_array = nil
    pkg_download_results = nil

    if res[:packages].all? { |p| p[:label_download].present? }
      # Each package has its own label URL -- download all (plus CI and any
      # shipment-level paperless QR) in parallel. `download_package_label`
      # also fetches the per-package `paperless_download.href` when present.
      pkg_tasks = res[:packages].map do |package|
        -> { download_package_label(package, skip_png: skip_png_download) }
      end
      download_results = Heatwave::Parallel.all(*[ci_task, shipment_paperless_task, *pkg_tasks].compact)
      ci = download_results.shift if ci_task
      shipment_paperless = download_results.shift if shipment_paperless_task
      pkg_download_results = download_results
    elsif res[:label_download].present?
      # Canpar etc: combined MPS label, must be split into per-package labels.
      # Splitting downloads a PDF, so run it alongside the CI download.
      label_pdf_url = res[:label_download][:pdf]
      logger.info "URL of MPS label is here: #{label_pdf_url}"
      split_task = -> { get_separate_labels_per_package_from_label_pdf_url(label_pdf_url) }
      download_results = Heatwave::Parallel.all(*[ci_task, shipment_paperless_task, split_task].compact)
      ci = download_results.shift if ci_task
      shipment_paperless = download_results.shift if shipment_paperless_task
      label_image_array = download_results.first
    else
      raise ShippingError, "#{res[:status].inspect}, data sent to #{carrier}: #{label_options&.to_hash&.inspect}"
    end

    # Build response array from package data + downloaded files
    res[:packages].each_with_index do |package, i|
      response = {}
      response[:tracking_number] = package[:tracking_number] || res[:tracking_number]
      response[:shipengine_label_id] = res[:label_id]
      response[:shipengine_shipment_id] = package[:external_package_id]
      response[:shipengine_carrier_account_id] = 

      if pkg_download_results
        downloaded = pkg_download_results[i]
        response[:image] = downloaded[:image]
        response[:png] = downloaded[:png] if downloaded[:png]
        # Per-package paperless artifact (carriers that issue one
        # QR/barcode per box). `paperless_png` is the downloaded image
        # Tempfile; instructions/handoff_code mirror the response fields
        # for the PDF renderer.
        if downloaded[:paperless_png]
          response[:paperless_png] = downloaded[:paperless_png]
          response[:paperless_instructions] = package.dig(:paperless_download, :instructions)
          response[:paperless_handoff_code] = package.dig(:paperless_download, :handoff_code)
        end
      else
        response[:image] = label_image_array[i][:image]
      end

      def response.method_missing(name, *args)
        key?(name) ? self[name] : super
      end

      def response.respond_to_missing?(name, include_private = false)
        key?(name) || super
      end
      response_array << response
    end
  else
    raise ShippingError, "#{res[:status].inspect}, data sent to #{carrier}: #{label_options&.to_hash&.inspect}"
  end

  # ship_request_xml / ship_reply_xml are stored as Hashes (despite the
  # legacy "_xml" suffix) so the Shipping API Log tab renders them as a
  # navigable JSON tree via pretty_json_tag. Calling `.inspect` here
  # would persist Ruby Hash#inspect output (`{key: "value"}` syntax),
  # which is not JSON-parseable and falls back to a verbatim <pre>.
  # `shipment_paperless` covers all boxes in an MPS with a single QR; nil
  # when the carrier issued per-package codes (handled inside each `labels`
  # entry) or didn't issue paperless at all.
  {
    labels: response_array,
    shipment_identification_number: res[:tracking_number],
    shipengine_label_id: res[:label_id],
    total_charges: total_price,
    ci:,
    shipment_paperless:,
    ship_request_xml: label_options.to_hash,
    ship_reply_xml: res.to_hash
  }
end

#recover_actual_delivery_date_from_events!(tracking_result) ⇒ Object 



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# File 'app/services/shipping/shipengine_base.rb', line 482

def recover_actual_delivery_date_from_events!(tracking_result)
  return if tracking_result.blank?
  return if tracking_result[:actual_delivery_date].present?
  return unless DELIVERED_STATUS_CODES.include?(tracking_result[:status_code].to_s)

  events = Array(tracking_result[:events])
  return if events.empty?

  # Walk events in chronological order (oldest-first). The first DE / SP
  # scan IS the actual delivery moment; later events (proof-of-delivery
  # uploads, signature scans, paperwork) are administrative followups
  # and would push our actual_delivery_date later than reality. Use the
  # explicit per-event status_code when present (Canada Post / FedEx),
  # or infer from the description (Canpar).
  delivered_event = events.find do |event|
    code = event[:status_code].presence ||
           ShipmentEvent.infer_status_code(event[:event_description].presence || event[:description])
    DELIVERED_STATUS_CODES.include?(code.to_s)
  end
  return if delivered_event.nil?

  occurred_at = delivered_event[:occurred_at].presence
  return if occurred_at.nil?

  tracking_result[:actual_delivery_date] = occurred_at
end

#start_tracking(tracking_number) ⇒ Object 



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# File 'app/services/shipping/shipengine_base.rb', line 416

def start_tracking(tracking_number)
  # Registers a tracking number for webhook push updates.
  # ShipEngine will send tracking events to our configured webhook URL as the
  # package moves through the carrier network.
  shipengine_call(:start_tracking, carrier_code, tracking_number)
end

#track(tracking_number) ⇒ Object 



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# File 'app/services/shipping/shipengine_base.rb', line 423

def track(tracking_number)
  logger ||= Rails.logger
  @required = [:shipengine_api_key]

  # See: https://shipengine.github.io/shipengine-openapi/#operation/get_tracking_log
  logger.debug { "Shipping #{carrier} track request tracking_number=#{tracking_number}" }
  tracking_result = {}
  # Retry on timeouts and transient ShipEngine errors like dropped keep-alive connections
  retry_exceptions = (Retryable::TIMEOUT_CLASSES + [ShipEngineRb::Exceptions::ShipEngineError])
  Retryable.retryable(tries: 2, sleep: ->(n) { 4**n }, on: retry_exceptions) do |attempt_number, _exception|
    logger.warn "Attempting tracking: #{tracking_number}, attempt ##{attempt_number}" if attempt_number > 1
    tracking_result = shipengine_call(:track, carrier_code, tracking_number)
  end
  # Recover actual_delivery_date from the matching delivered event when
  # ShipEngine returns the package in a delivered state but leaves the
  # top-level `actual_delivery_date` null. Canpar (and intermittently
  # other carriers) returns the status without populating the date even
  # when the corresponding event in `events[]` carries it. Surfaced
  # during a 2-Day shipping OTDR analysis (May 2026) — ~19 of 30
  # delivered Canpar shipments / 90 days were stuck without a date.
  recover_actual_delivery_date_from_events!(tracking_result)
  tracking_result.delete(:events)
  logger.debug { "Shipping #{carrier} track response tracking_number=#{tracking_number} status=#{tracking_result&.dig(:status_description)}" }
  tracking_result.with_indifferent_access
end

#valid_address?(logger = nil) ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'app/services/shipping/shipengine_base.rb', line 22

def valid_address?(logger = nil)
  logger ||= Rails.logger
  @required = %i[shipengine_api_key address city state zip]

  results = shipengine_call(:validate_address, [get_address_hash])
  res = results&.first || {}

  logger.debug { "#{carrier || 'Shipengine'} valid_address? status=#{res[:status]} messages=#{res[:messages]&.pluck(:message).inspect}" }

  { valid_address: (res[:status] == 'verified'), status_code: :ok, status_message: (res[:messages] || []).pluck(:message).join('. '), suggested_address_hashes: [res[:matched_address]].compact }
end

#void(label_id) ⇒ Object

Raises:



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# File 'app/services/shipping/shipengine_base.rb', line 395

def void(label_id)
  logger ||= Rails.logger
  @required = [:shipengine_api_key]

  @country ||= 'US'
  @sender_country ||= 'US'

  res = void_label(label_id)

  # {
  #   "approved": true,
  #   "message": "Request for refund submitted.  This label has been voided."
  # }

  logger.debug { "Shipping #{carrier} void request/response approved=#{res&.dig(:approved)} message=#{res&.dig(:message)}" }

  raise ShippingError, "Void request failed: #{res[:message].inspect}, label_id sent to #{carrier}: #{label_id}" unless res[:approved]

  { void_request_xml: res&.to_hash&.inspect, void_response_xml: res&.to_hash&.inspect }
end