Module: Phone::Bpo

Defined in:
app/services/phone/bpo.rb

Overview

Shared identification of BPO (outsourced 24/7 answering service) calls.

Calls transferred to the BPO cascade from Switchvox account 1216
("BPO American"), extension 602 ("BPO 24x7"), out to the BPO's PSTN number
over the Twilio trunk. Both the Twilio recording importer and the BPO call
recording linker key off this single definition.

Usage:
Phone::Bpo.bpo_call_logs.where(start_time: 1.day.ago..)
Phone::Bpo.bpo_number?('+1 (864) 208-2683') # => true

Constant Summary collapse

ACCOUNT_ID =

Switchvox "BPO American" (also used in Report::TechCallsReport)

1216
EXTENSION =

"BPO 24x7" (also Report::CallRecordingGaps::NON_RECORDED_EXTENSIONS)

602
NUMBERS =

cascade target seen in CDRs/Twilio

['+18642082683'].freeze

Class Method Summary collapse

Class Method Details

.bpo_call_logs(scope = CallLog.all) ⇒ Object

CallLogs handed to the BPO (to_account_id 1216 <=> to_ext 602 — same rows).



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# File 'app/services/phone/bpo.rb', line 20

def self.bpo_call_logs(scope = CallLog.all)
  scope.where(to_account_id: ACCOUNT_ID)
end

.bpo_number?(number) ⇒ Boolean

Loose number compare — normalized to the last 10 digits.

Returns:

  • (Boolean) 


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# File 'app/services/phone/bpo.rb', line 25

def self.bpo_number?(number)
  normalized = normalize(number)
  normalized.present? && NUMBERS.any? { |n| normalize(n) == normalized }
end

.normalize(number) ⇒ Object

Digits only, last 10 (strips country code, punctuation, SIP noise).



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# File 'app/services/phone/bpo.rb', line 31

def self.normalize(number)
  number.to_s.gsub(/\D/, '').last(10).presence
end