Class: CustomersMailbox

Inherits:
ApplicationMailbox show all
Defined in:
app/mailboxes/customers_mailbox.rb

Overview

ActionMailbox: customers.

Routes inbound email addressed to a customer (cus+id@…) into a
Communication and follow-up Activity on that Customer.

Constant Summary collapse

RECIPIENT_FORMAT =

Recipient format.

/cus(?:_case)?\+id(.+)@/i

Constants inherited from ApplicationMailbox

ApplicationMailbox::DIRECT_FILE_EXTENSIONS, ApplicationMailbox::FETCHABLE_MIME_TYPES, ApplicationMailbox::FETCH_MAX_SIZE, ApplicationMailbox::GDRIVE_FILE_RE, ApplicationMailbox::GDRIVE_OPEN_RE, ApplicationMailbox::MAX_FILENAME_LENGTH

Instance Method Summary collapse

Methods inherited from ApplicationMailbox

#attempt_url_download, #collect_fetchable_urls, #create_activity, #create_communication, #fetch_linked_files, #find_sender_party, #get_resource_id, #inline_or_attachment_part?, #process_attachments, #process_content, #replace_cid_references, #sanitize_attachment_filename

Instance Method Details

#get_customer ⇒ void

This method returns an undefined value.

Resolves the Customer referenced by the recipient address, if any.



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# File 'app/mailboxes/customers_mailbox.rb', line 52

def get_customer
  @customer = begin
    Customer.find(get_resource_id)
  rescue StandardError
    nil
  end
  Rails.logger.info "Customer Mailbox, customer retrieved. ID: #{@customer&.id}"
end

#process ⇒ void

This method returns an undefined value.

Processes the inbound email: resolves the customer, creates the
communication and attachments, and creates the follow-up activity.



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# File 'app/mailboxes/customers_mailbox.rb', line 15

def process
  get_customer

  return if @customer.blank?

  Rails.logger.info "Processing Customer Mail for Customer ID #{@customer.id}"
  if mail.from.any? { |a| a.include?('@warmlyyours.com') }
    comm_state = 'sent'
    comm_direction = 'outbound'
    act_type = 'EMAILOUT'
    complete_act = true
  else
    comm_state = 'received'
    comm_direction = 'inbound'
    act_type = 'EMAILIN'
    complete_act = false
  end

  note = process_content(mail)

  comm = create_communication(@customer, mail, note, comm_state, comm_direction)

  process_attachments(comm, mail)

  follow_up_activity_type = ActivityType.find_by(task_type: act_type)
  sender_party = find_sender_party(mail)
  assigned_resource = if sender_party.present? && sender_party.is_employee?
                        sender_party
                      else
                        follow_up_activity_type.determine_assigned_resource(@customer) || @customer.sales_manager
                      end
  create_activity(@customer, act_type, assigned_resource, comm, complete_act)
end