Class: Crm::Reports::TechCallsReportController

Inherits:
CrmController
  • Object
show all
Includes:
Controllers::ReportCommandFlashable
Defined in:
app/controllers/crm/reports/tech_calls_report_controller.rb

Overview

Technical-support call report: tabbed breakdowns of call volume (total,
BPO redirected/not-redirected, CS/SR/AI/JB queues), each independently
sortable and paginated.

Constant Summary collapse

PER_PAGE =

Per page.

25
SORTABLE_COLUMNS =

Sortable columns.

%w[start_time origination full_name caller_id_number queue_name queue_extension outcome member_name talk_time].freeze

Instance Method Summary collapse

Instance Method Details

#show ⇒ void

This method returns an undefined value.

Runs the tech-calls report command for the requested period, then sorts
and paginates the selected tab's records in memory.



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# File 'app/controllers/crm/reports/tech_calls_report_controller.rb', line 20

def show
  @report_command = ::Report::TechCallsReport::TechCallsReportCommand.new(tech_calls_report_command_params)
  @result = @report_command.execute
  @command_params = tech_calls_report_command_params.to_h.presence || {}

  if @result
    @tab      = params[:tab].presence || 'ttl'
    @page     = [params[:page].to_i, 1].max
    @per_page = PER_PAGE
    @sort_col = SORTABLE_COLUMNS.include?(params[:sort_col]) ? params[:sort_col] : 'start_time'
    @sort_dir = params[:sort_dir] == 'asc' ? 'asc' : 'desc'

    tab_records  = sorted_records(tab_data(@tab))
    @tab_total   = tab_records.size
    @tab_pages   = [(@tab_total.to_f / @per_page).ceil, 1].max
    @tab_records = tab_records.slice((@page - 1) * @per_page, @per_page) || []
  end

  flash_report_command_errors
  respond_to do |format|
    format.html
    format.turbo_stream
  end
end