Class: CallRecordSwitchvoxImporterFile

Inherits:
Object
  • Object
show all
Defined in:
app/services/call_record_switchvox_importer_file.rb

Overview

Service object: switchvox importer file.

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(options = {}) ⇒ CallRecordSwitchvoxImporterFile

Returns a new instance of CallRecordSwitchvoxImporterFile.



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# File 'app/services/call_record_switchvox_importer_file.rb', line 9

def initialize(options = {})
  @options = options
  @logger = options[:logger] || Rails.logger
  @options[:remote_path] ||= Heatwave::Application.config.x.call_records_directory
end

Instance Attribute Details

#logger ⇒ Object (readonly)

Returns the value of attribute logger.



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# File 'app/services/call_record_switchvox_importer_file.rb', line 7

def logger
  @logger
end

Instance Method Details

#archive_artifacts(base_file_name, xml_local_file_path, converted_local_file_path) ⇒ Object

Move the source .wav/.xml and the converted audio into processed/ after a successful
import. The converted file is referenced by its REAL name (File.basename), so the
extension can never drift again: a hardcoded ".oga" here (a leftover from
convert_to_oga) once silently orphaned every converted .aac in the source dir.



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# File 'app/services/call_record_switchvox_importer_file.rb', line 265

def archive_artifacts(base_file_name, xml_local_file_path, converted_local_file_path)
  archive_file "#{base_file_name}.xml" if File.exist?(xml_local_file_path)
  archive_file "#{base_file_name}.wav"
  archive_file File.basename(converted_local_file_path) if converted_local_file_path
end

#archive_file(file_name) ⇒ Object 



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# File 'app/services/call_record_switchvox_importer_file.rb', line 61

def archive_file(file_name)
  # year,month,day = file_name.split('-')
  archive_path = processed_folder.dup
  source_file_path = "#{remote_path}/#{file_name}"
  target_file_path = "#{remote_path}/#{archive_path}/#{file_name}"
  logger.info "Moving file from #{source_file_path} to #{target_file_path}"
  begin
    FileUtils.mv source_file_path, target_file_path, force: true
    logger.info "#{source_file_path} was moved to #{target_file_path}."
  rescue StandardError => e
    logger.error "#{source_file_path} could not be moved #{e}, target was #{target_file_path}"
  end
end

#attach_file_to_call_record(cr, local_file_path) ⇒ Object 



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# File 'app/services/call_record_switchvox_importer_file.rb', line 130

def attach_file_to_call_record(cr, local_file_path)
  return false unless local_file_path && cr
  return false if cr.upload # Already has a file

  au = Upload.uploadify(local_file_path, "call_record", cr)

  if au && !au.new_record? && au.attachment.present?
    logger.info " ** Audio record upload #{au.id} created"
    cr.update_attribute!(:imported, true)
    true
  else
    message = "!! Problem creating audio record for #{local_file_path}: #{au.errors_to_s}"
    logger.error message
    Mailer.admin_notification(message).deliver_now if Rails.env.production? || Rails.env.staging?
    false
  end
end

#call_attributes(xml_doc) ⇒ Object

Retrieve all interesting attributes to a hash



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# File 'app/services/call_record_switchvox_importer_file.rb', line 160

def call_attributes(xml_doc)
  attributes = %w[ recording_tag recorded_call_id recorder_cid recorded_cid
                   recorder_account_id recorded_account_id from_account_id
                   from_caller_id to_account_id to_caller_id duration date_created_ts
                   date_created_secs ]
  hsh = {}
  attributes.each do |attr_name|
    val = parse_node(xml_doc, attr_name)
    logger.debug " *** #{attr_name} -> #{val}"
    hsh[attr_name.to_sym] = val
  end
  hsh
end

#caller_id_parser(cid) {|origin_name, origin_number| ... } ⇒ Object

Yields:

  • (origin_name, origin_number) 


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# File 'app/services/call_record_switchvox_importer_file.rb', line 278

def caller_id_parser(cid)
  return if cid.blank?

  expr = cid.match(/(.+)<(\d+)>/)
  if expr && (expr.length == 3)
    origin_name = expr[1].presence
    origin_number = expr[2]
  else
    # Just record the caller id as all letters in the name, all numbers in the number
    origin_name = cid.match(/[a-zA-Z\s]+/).to_s.presence
    origin_number = cid.match(/\d+/).to_s.presence
  end
  yield(origin_name, origin_number)
end

#convert_to_aac(local_file_path) ⇒ Object 



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# File 'app/services/call_record_switchvox_importer_file.rb', line 87

def convert_to_aac(local_file_path)
  require 'streamio-ffmpeg'
  # A recording can vanish before conversion (already archived by a prior run,
  # or the R2 download was skipped/cleaned up). FFMPEG::Movie.new would then
  # raise Errno::ENOENT and crash the import (AppSignal #5976). Treat a missing
  # file like an empty/invalid one — import_file already archives + returns on nil.
  unless local_file_path && File.exist?(local_file_path)
    logger.warn('Skipping conversion — recording file missing', path: local_file_path)
    return nil
  end

  base_dir = File.dirname(local_file_path)
  base_file_name = File.basename(local_file_path, File.extname(local_file_path))
  output_file_name = "#{base_dir}/#{base_file_name}.aac"
  audio = FFMPEG::Movie.new(local_file_path)

  # Skip empty or invalid audio files (Duration: N/A from PBX)
  if !audio.valid? || audio.duration.nil? || audio.duration.zero?
    logger.warn("Skipping invalid/empty WAV file", path: local_file_path, duration: audio.duration)
    return nil
  end

  audio.transcode(output_file_name, %w[-c:a aac -b:a 16k])
  output_file_name
rescue Errno::ENOENT => e
  # Safety net for the check-then-open race: the file can still vanish between
  # the File.exist? guard above and FFMPEG opening it (a concurrent importer run
  # archives it). Treat it like a missing file — skip, don't crash (#5976).
  logger.warn('Skipping conversion — recording file vanished mid-convert', path: local_file_path, error: e.message)
  nil
end

#convert_to_oga(local_file_path) ⇒ Object

By far the best for compressing audio



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# File 'app/services/call_record_switchvox_importer_file.rb', line 120

def convert_to_oga(local_file_path)
  require 'streamio-ffmpeg'
  base_dir = File.dirname(local_file_path)
  base_file_name = File.basename(local_file_path, File.extname(local_file_path))
  output_file_name = "#{base_dir}/#{base_file_name}.oga"
  audio = FFMPEG::Movie.new(local_file_path)
  audio.transcode(output_file_name, %w[-c:a libvorbis -b:a 8k])
  output_file_name
end

#error_folder ⇒ Object 



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# File 'app/services/call_record_switchvox_importer_file.rb', line 49

def error_folder
  @options[:error_folder] || "errors/"
end

#get_file_list ⇒ Object 



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# File 'app/services/call_record_switchvox_importer_file.rb', line 57

def get_file_list
  Dir["#{remote_path}/*.wav"].select { |path| File.file?(path) }
end

#import_file(file_name) ⇒ Object 



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# File 'app/services/call_record_switchvox_importer_file.rb', line 174

def import_file(file_name)
  # The file name is an xml document per our pattern.  What is the base name?
  base_file_name = File.basename(file_name, '.wav')
  base_dir = File.dirname(file_name)
  xml_local_file_path = "#{base_dir}/#{base_file_name}.xml"
  recording_local_file_path = file_name
  converted_local_file_path = nil

  begin
    converted_local_file_path = convert_to_aac(recording_local_file_path)

    # Skip empty/invalid WAV files - just archive them without creating a call record
    if converted_local_file_path.nil?
      logger.info "Skipping empty/invalid recording: #{file_name}"
      archive_artifacts(base_file_name, xml_local_file_path, nil)
      return
    end

    raise "Could not process #{file_name} (converted #{converted_local_file_path})" unless File.exist?(converted_local_file_path)

    if File.exist?(xml_local_file_path)

      call_attrs = parse_xml_file(xml_local_file_path)
      logger.debug("Call attributes processed")

      switchvox_recorded_call_id = call_attrs[:recorded_call_id]
      # see if we have one already to update
      cr = CallRecord.where(switchvox_recorded_call_id: switchvox_recorded_call_id).first_or_initialize
      cr.recording_source = 'switchvox'

      cr.created_at = Time.zone.parse(call_attrs[:date_created_ts])
      # Parse the caller id
      caller_id_parser(call_attrs[:from_caller_id]) do |name, number|
        cr.origin_name = name
        cr.origin_number = number
      end
      # Parse the destination
      caller_id_parser(call_attrs[:to_caller_id]) do |name, number|
        cr.destination_name = name
        cr.destination_number = number
      end
      cr.duration_secs = call_attrs[:duration]
      cr.reference1 = call_attrs[:recording_tag]
      cr.reference2 = base_file_name
      cr. = call_attrs[:from_account_id]
      cr. = call_attrs[:to_account_id]
      cr.switchvox_recorded_call_id = call_attrs[:recorded_call_id]
    else
      # Parse file name
      logger.info "No XML, using WAV filename information #{base_file_name}"
      cr = CallRecord.where(reference2: base_file_name).first_or_initialize
      cr.recording_source = 'switchvox'
      if cr.persisted?
        logger.info "CallRecord detected as previously imported: #{cr.id} for #{base_file_name}"
      else
        logger.info "Creating new call record for #{base_file_name}"
      end
      # Example string: 2018-01-08-09-46-37_+16305796221_829
      # 2018-01-08-09-52-07_829_809
      # 2018-01-08-10-02-04_852_17654526845
      parts = base_file_name.scan(/\A(\d{4})-(\d{2})-(\d{2})-(\d{2})-(\d{2})-(\d{2})_\+?(\d{3,})_\+?(\d{3,})\Z/)
      _, _, _, _, _, _, from_caller_id, to_caller_id = *parts.flatten
      cr.origin_number = from_caller_id
      cr.destination_number = to_caller_id
    end

    cr.match_parties if cr.valid?

    cr.call_outcome = :voicemail if cr.destination_number.to_s.in?(CallRecord::VOICEMAIL_EXTENSIONS)

    cr.save!
    logger.info "attaching local file: #{converted_local_file_path} to call record #{cr.id}"
    attach_file_to_call_record(cr, converted_local_file_path)

    # Queue transcription immediately for eligible calls (>= 30 seconds with audio)
    queue_transcription_if_eligible(cr)

    archive_artifacts(base_file_name, xml_local_file_path, converted_local_file_path)
  rescue StandardError => e
    error_message = " !! Call Record failed to save for file #{file_name}, #{e}"
    logger.error error_message
    ErrorReporting.error(e, file_name: file_name)

    quarantine_artifacts(base_file_name, xml_local_file_path, converted_local_file_path)
  end
end

#import_new_records(limit = nil) ⇒ Object

Main entry point method



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# File 'app/services/call_record_switchvox_importer_file.rb', line 16

def import_new_records(limit = nil)
  limit ||= @options[:limit]

  # list all files
  # recording-20120911_153955-8475502400-58204-8475407775-10238-LES.wav
  logger.info "Retrieving list of files to process"
  file_paths = get_file_list
  total_files = file_paths.length
  logger.info "Detected #{total_files} files/record(s) to process.  File limit set to #{limit}"

  file_paths.each_with_index do |file_name, i|
    break if limit.present? && i >= limit

    logger.info " - Processing record ##{i} / #{total_files} : #{file_name}"

    if Rails.env.development? || @options[:no_async].to_b || limit.to_i > 0 # Import right away
      import_file file_name
    else
      # Enqueue
      logger.info " - Enqueuing for processing #{file_name}"
      CallRecordImporterWorker.perform_async(file_name)
    end
  end
end

#parse_node(xml_doc, node_name) ⇒ Object

Simplify retrieval of attributes since we only have one in this file



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# File 'app/services/call_record_switchvox_importer_file.rb', line 155

def parse_node(xml_doc, node_name)
  xml_doc.at_xpath("//#{node_name}").content.presence
end

#parse_xml_file(file_path) ⇒ Object

Parse a remote file using nokogiri and returns a nokogiri doc



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# File 'app/services/call_record_switchvox_importer_file.rb', line 149

def parse_xml_file(file_path)
  xml_doc = Nokogiri::XML(File.read(file_path))
  call_attributes(xml_doc)
end

#processed_folder ⇒ Object 



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# File 'app/services/call_record_switchvox_importer_file.rb', line 45

def processed_folder
  @options[:processed_folder] || "processed/"
end

#quarantine_artifacts(base_file_name, xml_local_file_path, converted_local_file_path) ⇒ Object

Move the same artifacts into errors/ when the import fails.



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# File 'app/services/call_record_switchvox_importer_file.rb', line 272

def quarantine_artifacts(base_file_name, xml_local_file_path, converted_local_file_path)
  unprocessable_file "#{base_file_name}.wav"
  unprocessable_file "#{base_file_name}.xml" if File.exist?(xml_local_file_path)
  unprocessable_file File.basename(converted_local_file_path) if converted_local_file_path
end

#queue_transcription_if_eligible(call_record) ⇒ Object

Queue transcription for calls that meet eligibility criteria:

  • Has an audio file attached (upload)
  • Duration >= minimum (30s standard, 5s for voicemails)
  • transcription_state is pending (default for new records)

The nightly DailyCallRecordTranscriptionWorker serves as a catch-up
for any records that might have been missed.



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# File 'app/services/call_record_switchvox_importer_file.rb', line 300

def queue_transcription_if_eligible(call_record)
  return unless call_record.persisted?
  return if call_record.upload.blank?
  return unless call_record.duration_secs.to_i >= call_record.transcription_min_duration
  return unless call_record.transcription_state_pending?

  logger.info "Queueing transcription for CallRecord #{call_record.id}"
  CallRecordTranscriptionWorker.perform_async(call_record_id: call_record.id)
end

#remote_path ⇒ Object 



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# File 'app/services/call_record_switchvox_importer_file.rb', line 41

def remote_path
  @options[:remote_path]
end

#skip_download? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'app/services/call_record_switchvox_importer_file.rb', line 53

def skip_download?
  @options[:skip_download].nil? ? false : @options[:skip_download]
end

#unprocessable_file(file_name) ⇒ Object 



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# File 'app/services/call_record_switchvox_importer_file.rb', line 75

def unprocessable_file(file_name)
  source_file_path = "#{remote_path}/#{file_name}"
  target_file_path = "#{remote_path}/#{error_folder}#{file_name}"
  logger.info "Moving unprocessable file from #{source_file_path} to #{target_file_path}"
  begin
    FileUtils.mv source_file_path, target_file_path, force: true
    logger.info "#{source_file_path} was moved to #{target_file_path}"
  rescue StandardError => e
    logger.error "#{source_file_path} could not be moved #{e}, target was #{target_file_path}"
  end
end