Class: Assistant::TechnicalSupport::CaseReplayBatch

Inherits:
Object
  • Object
show all
Includes:
Service
Defined in:
app/services/assistant/technical_support/case_replay_batch.rb

Overview

Selects and runs enough automatic case replays to produce a requested
number of completed evaluations. Skipped/ineligible cases and operational
failures do not consume the target; assessed Sunny failures do, because
those are the article-improvement signal this exercise is meant to find.

Defined Under Namespace

Classes: Attempt, Result

Constant Summary collapse

CANDIDATE_MULTIPLIER = 
5
MAX_EVALUATIONS = 
CaseCandidateSelector::DEFAULT_LIMIT
COMMUNICATION_INCLUDES = 
[
  :uploads,
  { sender_party: :contact_points },
  { recipient_party: :contact_points }
].freeze
ACTIVITY_INCLUDES = 
[
  :activity_type,
  :activity_result_type,
  :uploads,
  { creator: :contact_points },
  { closed_by: :contact_points },
  { party: :contact_points },
  { customer: :contact_points },
  { assigned_resource: :contact_points },
  {
    call_record: [
      { origin_party: :contact_points },
      { destination_party: :contact_points }
    ]
  },
  { communication: COMMUNICATION_INCLUDES },
  { triggered_communications: COMMUNICATION_INCLUDES }
].freeze
RMA_INCLUDES = 
[
  :uploads,
  { activities: ACTIVITY_INCLUDES },
  { communications: COMMUNICATION_INCLUDES },
  { rma_items: %i[returned_item uploads] }
].freeze
EVIDENCE_INCLUDES = 
[
  :service_address,
  :uploads,
  { assigned_to: :contact_points },
  { creator: :contact_points },
  { updater: :contact_points },
  { activities: ACTIVITY_INCLUDES },
  { communications: COMMUNICATION_INCLUDES },
  { orders: { line_items: :item } },
  { quotes: { line_items: :item } },
  { rmas: RMA_INCLUDES },
  { order_rmas: RMA_INCLUDES },
  { room_configurations: %i[heating_system_product_line quoted_heating_system_pl] },
  {
    support_case_participants: {
      party: [:contact_points, { customer: :contact_points }]
    }
  }
].freeze

Instance Method Summary collapse

Methods included from Service

#attributes_used, #build_result, call, #logger

Methods included from Service::Initializer

#initialize

Instance Method Details

#call ⇒ Result

Returns selection audit plus the attempted replay results.

Returns:

  • (Result) —

    selection audit plus the attempted replay results



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# File 'app/services/assistant/technical_support/case_replay_batch.rb', line 97

def call
  requested = target.to_i.clamp(1, MAX_EVALUATIONS)
  selection = candidate_selector.call(
    limit: [requested * CANDIDATE_MULTIPLIER, CaseCandidateSelector::MAX_LIMIT].min,
    family_balance_limit: requested
  )
  attempts = []
  evaluated_count = 0

  selection.selections.each do |candidate|
    result = replay_service.call(
      support_case: support_case_for(candidate.support_case_id),
      account:
    )
    attempt = Attempt.new(selection: candidate, result:)
    attempts << attempt
    evaluated_count += 1 if attempt.evaluated?
    break if evaluated_count >= requested
  end

  Result.new(selection:, attempts:)
end