Class: Tools::GetSupportCaseTool

Inherits:
ApplicationTool show all
Defined in:
app/mcp/tools/get_support_case_tool.rb

Overview

MCP Tool for retrieving full details of a single support case.
Returns the case metadata, all participants, recent activities (with notes),
recent communications, linked orders, RMAs, and child cases.

Examples:

Get case by ID

{ case_id: 12345 }

Get case by case number

{ case_number: "ETK12345" }

Constant Summary collapse

RECENT_ACTIVITIES_LIMIT = 
25
RECENT_COMMUNICATIONS_LIMIT = 
15

Class Method Summary collapse

Class Method Details

.call(case_id: nil, case_number: nil, server_context: nil) ⇒ Object 



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# File 'app/mcp/tools/get_support_case_tool.rb', line 38

def call(case_id: nil, case_number: nil, server_context: nil)
  has_id = case_id.present?
  has_num = case_number.present?
  return json_response(error: 'Provide exactly one of case_id or case_number') if has_id == has_num

  sc = if has_id
         SupportCase.find_by(id: case_id)
       else
         normalized = case_number.to_s.strip.upcase
         SupportCase.where('UPPER(TRIM(case_number)) = ?', normalized).first
       end

  return json_response(error: "Support case not found") unless sc

  json_response(support_case: format_full_case(sc))
end