Module: SupportCasesHelper

Defined in:
app/helpers/support_cases_helper.rb

Overview

== Schema Information

Table name: support_cases

id :integer not null, primary key
case_number :string(255)
case_type :string(255)
assigned_to_id :integer
state :string(255)
description :text
priority :string(255)
creator_id :integer
updater_id :integer
created_at :datetime not null
updated_at :datetime not null
opened_at :datetime
closed_at :datetime

Instance Method Summary collapse

Instance Method Details



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# File 'app/helpers/support_cases_helper.rb', line 60

def new_comm_link(email_contact_points_ids = nil)
  email_contact_points_ids ||= @support_case.support_case_participants.map(&:email_id).compact.join(',')
  new_communication_path(recipient_contact_point_ids: email_contact_points_ids,
                         return_path: support_case_path(@support_case),
                         resource_type: 'SupportCase',
                         resource_id: @support_case.id,
                         template_system_code: @support_case.communication_template_system_code)
end

#setup_support_case(support_case) ⇒ Object 



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# File 'app/helpers/support_cases_helper.rb', line 69

def setup_support_case(support_case)
  support_case.tap do |sc|
    sc.support_case_participants.build unless sc.support_case_participants.present?
  end
end

#setup_support_case_participant(support_case_participant) ⇒ Object 



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# File 'app/helpers/support_cases_helper.rb', line 75

def setup_support_case_participant(support_case_participant)
  support_case_participant.tap do |scp|
    scp.party ||= Contact.new
    if scp.party.contact_points.empty?
      scp.party.contact_points.build(category: ContactPoint::EMAIL)
      scp.party.contact_points.build(category: ContactPoint::CELL)
      scp.party.contact_points.build(category: ContactPoint::PHONE)
      scp.party.contact_points.build(category: ContactPoint::FAX)
    end
  end
end

#smart_services_tab_options ⇒ Object 



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# File 'app/helpers/support_cases_helper.rb', line 138

def smart_services_tab_options
  return {} unless @support_case&.id

  {
    active_services: { remote_href: tab_active_services_support_case_path(@support_case) },
    warehouse: { remote_href: tab_warehouse_support_case_path(@support_case) }
  }
end

#support_case_command_options(support_case) ⇒ Object 



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# File 'app/helpers/support_cases_helper.rb', line 23

def support_case_command_options(support_case)
  links = []
  links << fa_icon('shuffle', text: "State: #{support_case.human_state_name.titleize}")
  links << link_to(fa_icon('envelope', text: 'New Communication'), new_comm_link)
  links << link_to(fa_icon('wrench', text: 'Edit'), edit_support_case_path(support_case)) if can?(:update, support_case)
  links << link_to(fa_icon('trash', text: 'Destroy'), support_case, data: { turbo_confirm: 'Are you sure?', turbo_method: :delete }) if can?(:destroy, support_case)
  links << { class: 'divider' }
  links << link_to(fa_icon('right-to-bracket', text: 'Case Closed'), closed_support_case_path(support_case)) unless support_case.closed?
  links << link_to(fa_icon('right-to-bracket', text: support_case.new? ? 'Case Open' : 'Case Reopen'), reopened_support_case_path(support_case)) unless support_case.open?

  links += available_events_links(support_case, {}, {}, %w[case_open case_closed])

  # Reviews.io
  links << { class: 'divider' }
  existing_reviews = support_case.reviews_io_reviews
  if existing_reviews.any?
    review = existing_reviews.first
    links << link_to(fa_icon('star', text: "Reviewed #{review.review_date&.strftime('%b %d, %Y')} (#{review.rating}/5)"),
                     support_case_path(support_case, tab: 'reviews'), class: 'text-success')
  else
    links << link_to(fa_icon('star', text: 'Get a Review Link'),
                     support_case_path(support_case, tab: 'reviews'))
  end

  links
end

#support_case_index_command_options(case_type) ⇒ Object 



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# File 'app/helpers/support_cases_helper.rb', line 50

def support_case_index_command_options(case_type)
  links = []
  links << link_to(fa_icon('circle-plus', text: "New #{case_type} Ticket"), new_support_case_path(case_type: case_type)) unless case_type == 'SmartService'
  links << query_template_link(SupportCaseSearch, :default, { in_menu: true, aggregate_method: :none, title: 'Most Recent Cases', query_params: { case_type_in: [case_type] }, sort_columns: ['created_at desc'] })[0]
  SupportCase.case_types.each do |ct|
    links << link_to("Switch To #{ct} Dashboard", support_cases_path(case_type: ct)) unless case_type == ct
  end
  links
end

#support_case_tab_options ⇒ Object 



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# File 'app/helpers/support_cases_helper.rb', line 87

def support_case_tab_options
  {
    activities: {
      counter: @support_case.activities.open_activities.size,
      remote_href: support_case_activities_path(@support_case)
    },
    communications: {
      counter: @support_case.communications.size,
      remote_href: support_case_communications_path(@support_case)
    },
    sms: {
      counter: @support_case.sms_messages.unread.size,
      remote_href: support_case_sms_messages_path(@support_case)
    },
    rooms: {
      counter: @support_case.room_configurations.size,
      remote_href: tab_rooms_support_case_path(@support_case)
    },
    orders: {
      counter: @support_case.orders.size,
      remote_href: support_case_orders_path(@support_case)
    },
    quotes: {
      counter: @support_case.quotes.size,
      remote_href: tab_quotes_support_case_path(@support_case)
    },
    rmas: {
      counter: @support_case.all_rmas.size,
      remote_href: tab_rmas_support_case_path(@support_case)
    },
    credit_memos: {
      counter: @support_case.all_credit_memos.size,
      remote_href: tab_credit_memos_support_case_path(@support_case)
    },
    attachments: {
      counter: @support_case.uploads.size,
      remote_href: support_case_uploads_path(@support_case)
    },
    support_cases: {
      counter: @support_case.linked_cases.size + (@support_case.parent_id.present? ? 1 : 0),
      remote_href: tab_support_cases_support_case_path(@support_case)
    },
    reviews: {
      remote_href: tab_reviews_support_case_path(@support_case)
    },
    state_history: {
      remote_href: tab_state_history_support_case_path(@support_case)
    }
  }
end

#tech_counter_badge(support_cases) ⇒ Object 



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# File 'app/helpers/support_cases_helper.rb', line 147

def tech_counter_badge(support_cases)
  case_load_counters = support_cases.where.not(state: 'closed').group(:state).count.symbolize_keys
  case_load = case_load_counters.values.sum

  return unless case_load.positive?

  css_class = if case_load_counters[:open].to_i.positive?
                'bg-danger'
              elsif case_load_counters[:waiting_on_customer].to_i.positive?
                'bg-warning'
              elsif case_load_counters[:new].to_i.positive?
                'bg-info'
              else
                'bg-secondary'
              end
  counter_span(case_load, css_class)
end