Class: Report::CallStatistics::CallStatResultSummary

Inherits:
CallStatResult show all
Defined in:
app/services/report/call_statistics/call_stat_result_summary.rb

Instance Method Summary collapse

Methods inherited from CallStatResult

#ext_conn_talk_time_humanized, #format_time_for_humans, #inbound_direct_talk_time_humanized, #inbound_from_queue_talk_time_humanized, #outbound_talk_time_humanized, #ttl_outbound_talk_time_humanized

Instance Method Details

#add_direct_inbound_talk_time(seconds) ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 34

def add_direct_inbound_talk_time(seconds)
  return unless seconds && seconds > 0
  self.inbound_direct_talk_times << seconds
end

#add_ext_conn_talk_time(seconds) ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 29

def add_ext_conn_talk_time(seconds)
  return unless seconds && seconds > 0
  self.ext_conn_talk_times << seconds
end

#add_outbound_talk_time(seconds) ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 24

def add_outbound_talk_time(seconds)
  return unless seconds && seconds > 0
  self.outbound_talk_times << seconds
end

#add_queue_inbound_talk_time(seconds) ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 39

def add_queue_inbound_talk_time(seconds)
  return unless seconds && seconds > 0
  self.inbound_from_queue_talk_times << seconds
end

#average_inbound_direct_talk_time_humanized ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 67

def average_inbound_direct_talk_time_humanized
  format_time_for_humans average_inbound_direct_talk_time_in_seconds
end

#average_inbound_direct_talk_time_in_seconds ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 51

def average_inbound_direct_talk_time_in_seconds
  inbound_direct_talk_times.delete(0) if inbound_direct_talk_times.present?
  idtt = inbound_direct_talk_times.present? ? inbound_direct_talk_times.average : 0
  idtt.floor
end

#average_inbound_from_queue_talk_time_in_seconds ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 57

def average_inbound_from_queue_talk_time_in_seconds
  inbound_from_queue_talk_times.delete(0) if inbound_from_queue_talk_times.present?
  ifqtt = inbound_from_queue_talk_times.present? ? inbound_from_queue_talk_times.average : 0
  ifqtt.floor
end

#average_inbound_from_queue_talk_times_humanized ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 71

def average_inbound_from_queue_talk_times_humanized
  format_time_for_humans average_inbound_from_queue_talk_time_in_seconds
end

#average_outbound_talk_time_humanized ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 63

def average_outbound_talk_time_humanized
  format_time_for_humans average_outbound_talk_time_in_seconds
end

#average_outbound_talk_time_in_seconds ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 44

def average_outbound_talk_time_in_seconds
  outbound_talk_times.delete(0) if outbound_talk_times.present?
  ext_conn_talk_times.delete(0) if ext_conn_talk_times.present?
  ott = outbound_talk_times.count.zero? ? 0 : ((outbound_talk_times.sum - ext_conn_talk_times.sum) / outbound_talk_times.count)
  ott.floor
end

#ext_conn_talk_time_in_seconds ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 12

def ext_conn_talk_time_in_seconds
  ext_conn_talk_times.sum
end

#inbound_direct_talk_time_in_seconds ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 16

def inbound_direct_talk_time_in_seconds
  inbound_direct_talk_times.sum
end

#inbound_from_queue_talk_time_in_seconds ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 20

def inbound_from_queue_talk_time_in_seconds
  inbound_from_queue_talk_times.sum
end

#outbound_talk_time_in_seconds ⇒ Object 



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# File 'app/services/report/call_statistics/call_stat_result_summary.rb', line 8

def outbound_talk_time_in_seconds
  outbound_talk_times.sum
end