Class: Report::CallBreakdown::Command

Inherits:
BaseCommand
  • Object
show all
Defined in:
app/services/report/call_breakdown/command.rb

Class Method Summary collapse

Instance Method Summary collapse

Class Method Details

.pretty_hour(hour) ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 147

def self.pretty_hour(hour)
  Time.new(2016,1,1,hour,0,0).strftime("%l %P").strip
end

Instance Method Details

#department_select_options ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 151

def department_select_options
  EmployeeRecord.department_select_options.insert(-1,'Tech 24x7')
end

#departments=(new_departments) ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 159

def departments=(new_departments)
  super (new_departments || []).map(&:presence).compact.uniq
end

#detail_departments ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 163

def detail_departments
  department = []
  department = departments if departments.present?
  department = EmployeeRecord.department_select_options.insert(-1,'Tech 24x7') if departments.present? == false and employee_ids.present? == false
  if employee_ids.present?
    employee_id = employee_ids
    where_employee = ' and id in (' + employee_id.map {|emp| emp }.join(",") + ')'
    sql =<<-SQL
    with employee(employee_id,full_name) as (
      select id as employee_id,full_name
      from parties
      where type = 'Employee'
      and inactive = false
      #{where_employee}
    ), departments (party_id,department) as (
      select party_id,department
      from employee_records
      where department is not null
    ), queue_members (member_account_id,member_name) as (
      select distinct member_account_id,member_name
      from queue_call_logs
      where queue_name = 'Tech 24x7'
      and member_account_id is not null
    ), phone_employee(employee_id,switchvox_account_id) as (
      select distinct employee_id,switchvox_account_id
      from employee_phone_statuses
    ), call_logs(call_direction,member_account_id,by_hour,num_records) as (
      select cast('inbound' as varchar) as call_direction,to_account_id as member_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time))) as by_hour,count(*) as num_records
      from call_logs
      where cast(start_time as date) between '#{period1_gteq}' and '#{period1_lteq}'
      group by to_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time)))
      union all
      select cast('outbound' as varchar) as call_direction,from_account_id as member_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time))) as by_hour,count(*) as num_records
      from call_logs
      where cast(start_time as date) between '#{period1_gteq}' and '#{period1_lteq}'
      group by from_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time)))
    ), queue_calls(member_account_id,by_hour,num_records) as (
      select member_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time))) as by_hour,count(*) as num_records
      from queue_call_logs
      where queue_name = 'Tech 24x7'
      and cast(start_time as date) between '#{period1_gteq}' and '#{period1_lteq}'
      group by member_account_id,date_part('hour',  timezone('America/Chicago', timestamptz(start_time)))
    )
    select distinct department
    from (
      select department,call_direction,by_hour,sum(num_records) as num_records
      from employee em
      inner join departments dep on employee_id = party_id
      inner join phone_employee pe on em.employee_id = pe.employee_id
      inner join call_logs cl on pe.switchvox_account_id = cl.member_account_id
      group by department,call_direction,by_hour
      union all
      select cast('Tech 24x7' as varchar) as department,cast('inbound' as varchar) as call_direction,by_hour,sum(num_records) as num_records
      from employee em
      inner join queue_members qm on full_name = member_name
      inner join phone_employee pem on em.employee_id = pem.employee_id
      inner join queue_calls qc on qm.member_account_id = qc.member_account_id
      group by by_hour
    )a;
    SQL

    result = ActiveRecord::Base.connection.execute(sql)
    summary_data = result.map { |r| r.symbolize_keys! }
    department = summary_data.map{|s| s[:department] }.uniq.reject(&:blank?).sort
  end
  department
end

#employee_ids=(new_employee_ids) ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 231

def employee_ids=(new_employee_ids)
  super (new_employee_ids || []).map(&:presence).compact.uniq
end

#employee_select_options ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 155

def employee_select_options
  Employee.phone_employees_select_options
end

#employees_array ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 235

def employees_array
  employees = Employee.joins(:employee_record).order(:full_name)
  employees = employees.where(id: employee_ids) if employee_ids.present?
  employees = employees.where(employee_records: { department: departments}) if departments.present?
  EmployeePhoneStatus.joins(:employee).merge(employees).pluck(:full_name, :employee_id, :switchvox_account_id)
end

#execute ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 14

def execute
  return unless valid?
  inbound_queue_call_results = {}
  _departments = departments
  _employee_ids = employee_ids
  _employees_array = employees_array

  sql_employees = "with employee(employee_id,full_name) as (
                    select id as employee_id,full_name
                    from parties
                    where type = 'Employee'
                    and inactive = false
                    and id <> 154142
                  ), queue_members (member_account_id,member_name) as (
                    select distinct member_account_id,member_name
                    from queue_call_logs
                    where queue_name = 'Tech 24x7'
                    and member_account_id is not null
                  ), phone_employee(employee_id,switchvox_account_id) as (
                    select distinct employee_id,switchvox_account_id
                    from employee_phone_statuses
                  )
                  select full_name,em.employee_id,switchvox_account_id
                  from employee em
                  inner join queue_members on full_name = member_name
                  inner join phone_employee pem on em.employee_id = pem.employee_id"

  sql_calls = "with employee(employee_id,full_name) as (
                select id as employee_id,full_name
                from parties
                where type = 'Employee'
                and inactive = false
                and id <> 154142
              ), queue_members (member_account_id,member_name) as (
                select distinct member_account_id,member_name
                from queue_call_logs
                where queue_name = 'Tech 24x7'
                and member_account_id is not null
              ), phone_employee(employee_id,switchvox_account_id) as (
                select distinct employee_id,switchvox_account_id
                from employee_phone_statuses
              ), queue_calls(member_account_id,by_hour,num_records) as (
                select member_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time))) as by_hour,count(*) as num_records
                from queue_call_logs
                where queue_name = 'Tech 24x7'
                and cast(start_time as date) between '#{period1_gteq}' and '#{period1_lteq}'
                group by member_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time)))
              )
              select switchvox_account_id,by_hour,num_records
              from employee em
              inner join queue_members qm on full_name = member_name
              inner join phone_employee pem on em.employee_id = pem.employee_id
              inner join queue_calls qc on qm.member_account_id = qc.member_account_id
              order by switchvox_account_id,by_hour"

  flag_tech_24 = 1 if _departments.map{|e| e}.join(",") == "Tech 24x7"
  flag_dep = 0
  _departments.each do |i|
    if i == "Tech 24x7"
      flag_dep = 1
    else
      flag_dep = 0
    end
  end

  flag_dep = 2 if _departments.present? == false

  if flag_dep >= 1
    result_query_employees = ActiveRecord::Base.connection.execute(sql_employees)
    result_query_employees.each { |r| _employees_array << [r['full_name'],r['employee_id'].to_i,r['switchvox_account_id'].to_i]}
    employees_selected = []

    if _employee_ids.present? == true
      _employee_ids.each do |id|
        _employees_array.each {|h| employees_selected.insert(-1, h) if h[1] == id}
      end
      _employees_array = employees_selected.uniq
    end
    _employees_array = _employees_array.uniq.sort_by {|a| a[0]}

    result_query_calls = ActiveRecord::Base.connection.execute(sql_calls)
    result_query_calls.each {|x| inbound_queue_call_results = inbound_queue_call_results.merge({[x['switchvox_account_id'].to_i,x['by_hour'].to_i] => x['num_records'].to_i})}
  end

   = _employees_array.map{|r| r[2]} # pluck all switchvox_account_id for our query
  inbound_results = CallLog.where(to_account_id:).where(start_time: period1_range).group(:to_account_id).group_by_hour_of_day(:start_time).count
  outbound_results = CallLog.where(from_account_id:).where(start_time: period1_range).group(:from_account_id).group_by_hour_of_day(:start_time).count

  if flag_dep >= 1
      if flag_tech_24 == 1
        inbound_previous_results = inbound_results
        inbound_results = inbound_results.merge(inbound_queue_call_results){|k,old_v,new_v| old_v + new_v}
        inbound_results = inbound_results.merge(inbound_previous_results){|k,old_v,new_v| old_v - new_v}

        outbound_results = outbound_results.merge(outbound_results){|k,old_v,new_v| old_v - new_v}
      else
        inbound_results = inbound_results.merge(inbound_queue_call_results){|k,old_v,new_v| old_v + new_v}
      end
  end

  _employees_array.each do |employee_name, employee_id, |
    result_object = Report::CallBreakdown::Result.new(employee_id: employee_id, employee_name: employee_name, account_id: )
    (0..23).each do |hour|
      result_key = [, hour]
      result_object.inbound_breakdown << (inbound_results[result_key] || 0)
      result_object.outbound_breakdown << (outbound_results[result_key] || 0)
    end
    self.results << result_object
  end
  results
end

#period1_humanized ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 313

def period1_humanized
  "From #{period1_range.first} until #{period1_range.last}"
end

#period1_range ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 309

def period1_range
  period1_gteq.beginning_of_day && period1_lteq.end_of_day && period1_gteq.beginning_of_day..period1_lteq.end_of_day
end

#result_hours ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 137

def result_hours
  #Parse the results and return only the hour with value in them
  return [] unless results.present?
  (7..18).to_a#.select{|h| results.any?{|r| r.inbound_breakdown[h].positive? || r.outbound_breakdown[h].positive? }}
end

#result_hours_pretty ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 143

def result_hours_pretty
  result_hours.map{|hour| self.class.pretty_hour(hour) }.insert(-1,'AFTER HOURS').insert(-1,'TOTALS')
end

#summary_table_and_graph ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 242

def summary_table_and_graph

  department = detail_departments
  employee_id = employee_ids
  where_employee = ' and id <> 154142'
  where_employee = ' and id in (' + employee_id.map {|emp| emp }.join(",") + ')' if employee_ids.present?
  where_department = ' where department in (' + department.map {|dep| "'" + dep + "'"}.join(",") + ')'

  sql = <<-SQL
  with employee(employee_id,full_name) as (
    select id as employee_id,full_name
    from parties
    where type = 'Employee'
    and inactive = false
    #{where_employee}
  ), departments (party_id,department) as (
    select party_id,department
    from employee_records
    where department is not null
  ), queue_members (member_account_id,member_name) as (
    select distinct member_account_id,member_name
    from queue_call_logs
    where queue_name = 'Tech 24x7'
    and member_account_id is not null
  ), phone_employee(employee_id,switchvox_account_id) as (
    select distinct employee_id,switchvox_account_id
    from employee_phone_statuses
  ), call_logs(call_direction,member_account_id,by_hour,num_records) as (
    select cast('inbound' as varchar) as call_direction,to_account_id as member_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time))) as by_hour,count(*) as num_records
    from call_logs
    where cast(start_time as date) between '#{period1_gteq}' and '#{period1_lteq}'
    group by to_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time)))
    union all
    select cast('outbound' as varchar) as call_direction,from_account_id as member_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time))) as by_hour,count(*) as num_records
    from call_logs
    where cast(start_time as date) between '#{period1_gteq}' and '#{period1_lteq}'
    group by from_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time)))
  ), queue_calls(member_account_id,by_hour,num_records) as (
    select member_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time))) as by_hour,count(*) as num_records
    from queue_call_logs
    where queue_name = 'Tech 24x7'
    and cast(start_time as date) between '#{period1_gteq}' and '#{period1_lteq}'
    group by member_account_id,date_part('hour', timezone('America/Chicago', timestamptz(start_time)))
  )
  select department,call_direction,by_hour,num_records
  from (
    select department,call_direction,(by_hour - 1) as by_hour,sum(num_records) as num_records
    from employee em
    inner join departments dep on employee_id = party_id
    inner join phone_employee pe on em.employee_id = pe.employee_id
    inner join call_logs cl on pe.switchvox_account_id = cl.member_account_id
    group by department,call_direction,by_hour
    union all
    select cast('Tech 24x7' as varchar) as department,cast('inbound' as varchar) as call_direction,by_hour,sum(num_records) as num_records
    from employee em
    inner join queue_members qm on full_name = member_name
    inner join phone_employee pem on em.employee_id = pem.employee_id
    inner join queue_calls qc on qm.member_account_id = qc.member_account_id
    group by by_hour
  )a #{where_department};
  SQL

  result = ActiveRecord::Base.connection.execute(sql)
  summary_data = result.map { |r| r.symbolize_keys! }
  summary_data
end

#to_csv ⇒ Object 



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# File 'app/services/report/call_breakdown/command.rb', line 126

def to_csv
  return unless valid?
  results = execute
  hours_in_out = result_hours_pretty.map{|hour_pretty| [hour_pretty + ' IN', hour_pretty + ' OUT']}.flatten
  attributes = hours_in_out.insert(0,"Employee")

  CSV.generate(headers: true) do |csv|
    csv << attributes
  end
end