Module: DailyFocus::TimezoneHints

Defined in:
app/services/daily_focus/timezone_hints.rb

Overview

Resolves timezone hints for Daily Focus prompts from rep-facing CRM fields.
Customer/contact time zones are not preloaded here — the model is instructed to read them from CRM via tools.

Class Method Summary collapse

Class Method Details

.prompt_section(primary_employee:, covered_employees: []) ⇒ Object 



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# File 'app/services/daily_focus/timezone_hints.rb', line 7

def self.prompt_section(primary_employee:, covered_employees: [])
  lines = []
  lines << line_for_employee(primary_employee, role: 'Primary rep')
  Array(covered_employees).compact.uniq.each do |e|
    next if e.id == primary_employee.id

    lines << line_for_employee(e, role: 'Covered rep')
  end
  lines.compact!

  guidance = <<~TEXT.squish
    For each customer or contact you recommend today, infer their local time zone from CRM addresses,
    state/region, or the customer record's timezone field when present.
    Sequence calls and live outreach so the rep reaches people during appropriate local business hours.
    When planning across US regions in one morning, a common pattern is to start with Eastern-time contacts,
    then Central, Mountain, and Pacific — use that ordering when it fits the schedule and priorities you find,
    and briefly say why you ordered them that way.
  TEXT

  return guidance if lines.empty?

  <<~TEXT.squish
    Known rep time-zone hints from CRM (use tools to confirm or enrich): #{lines.join(' ')}
    #{guidance}
  TEXT
end